Objective: Learn how to measure and visualize performance effectively.

  1. Data Sources for KPIs
    • Internal systems, surveys, external data
  2. Data Quality & Accuracy
    • Ensuring reliable measurement
  3. KPI Tracking Systems
    • Manual vs automated systems
  4. Performance Dashboards
    • Visualizing KPIs effectively
  5. Reporting & Communication
    • Presenting performance results

Activity: Build a KPI dashboard (Excel or template-based)