Objective: Implement and sustain a performance management system.
- KPI Governance & Ownership
- Roles and responsibilities
- Performance Review Cycles
- Monthly, quarterly, annual reviews
- Linking KPIs to Incentives
- Performance-based rewards
- Continuous Improvement
- Refining KPIs over time
- Final Project Presentation
- Present a complete Balanced Scorecard system.
Activity: Present full KPI + BSC framework for a case organization
