Objective: Understand performance management concepts and the role of KPIs and BSC.
- Introduction to Performance Management
- Why performance measurement matters
- Strategic vs operational performance
- Key Performance Indicators (KPIs) Overview
- What makes a good KPI?
- Leading vs lagging indicators
- Introduction to Balanced Scorecard (BSC)
- Concept and purpose
- Developed by Robert S. Kaplan and David P. Norton
- The Four Perspectives of BSC
- Financial
- Customer
- Internal Processes
- Learning & Growth
- Aligning Strategy with Measurement
Activity: Identify KPIs in a sample organization
