Objective
Develop professional helpdesk practices, communication skills, and security awareness.
Topics Covered
- Helpdesk Processes & Ticketing Systems
- Managing incidents and support requests
- Customer Service & Communication Skills
- Professional interaction with end-users
- Cybersecurity Awareness for IT Support
- Password security, phishing, and malware basics
- Remote Support Tools & Techniques
- Supporting users remotely and securely
- IT Career Development & Professional Practices
- Career pathways and continuous learning in IT support
Activity
Simulate helpdesk support scenarios and end-user troubleshooting sessions.
