Objective
Develop a foundational understanding of IT support responsibilities, computer systems, and troubleshooting methods.
Topics Covered
- Introduction to IT Support
- Roles and responsibilities of IT support professionals
- Computer Hardware Fundamentals
- CPU, memory, storage, and peripheral devices
- Operating Systems Overview
- Windows fundamentals and navigation basics
- Software Installation & Configuration
- Installing and configuring applications
- Troubleshooting Methodology
- Identify, diagnose, resolve, and document issues
Activity
Perform basic hardware identification and troubleshoot common system issues.
