Objective: Learn how to clearly define problems and project scope.
- Project Selection & Charter
- Problem statement
- Goals and objectives
- Stakeholder Analysis
- Identifying key stakeholders
- Process Mapping (SIPOC)
- Suppliers, Inputs, Process, Outputs, Customers
- Critical to Quality (CTQ)
- Translating customer needs into measurable metrics
- Project Scoping & Boundaries
Activity: Develop a Six Sigma project charter + SIPOC diagram
