Objective: Measure performance and identify root causes of problems.
Measure Phase:
- Data Collection Planning
- Types of Data (continuous vs discrete)
- Measurement System Analysis (MSA)
- Process Capability Basics
Analyze Phase:
- Root Cause Analysis Tools
- Fishbone (Ishikawa) diagram
- 5 Whys technique
- Data Analysis & Interpretation
- Identifying process variation
Activity: Analyze sample process data and identify root causes
