Objective: Measure performance and identify root causes of problems.

Measure Phase:

1. Data Collection Planning
2. Types of Data (continuous vs discrete)
3. Measurement System Analysis (MSA)
4. Process Capability Basics

Analyze Phase:

1. Root Cause Analysis Tools
   • Fishbone (Ishikawa) diagram
   • 5 Whys technique
2. Data Analysis & Interpretation
3. Identifying process variation

Activity: Analyze sample process data and identify root causes