Objective: Understand the foundations of Six Sigma and quality management.
- Introduction to Six Sigma
- History and evolution (Motorola → GE era)
- What is Six Sigma? (defects, variation, process improvement)
- Quality Concepts
- Defects, variation, and customer satisfaction
- Cost of inadequate quality (COPQ)
- Six Sigma Methodologies
- DMAIC vs DMADV overview
- Roles in Six Sigma
- White Belt, Yellow Belt, Green Belt, Black Belt, Master Black Belt
- Voice of the Customer (VOC)
- Understanding customer requirements
Activity: Identify defects in a real or simulated process
